Services

Customer satisfaction

All products are provided with an intuitive user manual and library for independent installation and use of your products. On-site training as well as complete installation services are also available in order to efficiently minimize the delay between purchase and future discoveries.

Nüvü Camēras provides professional customer service worldwide for custom efficient integration consultation in astronomy as well as biomedical research and other applications.

Software support

To add to Nüvü Camēras’ efficient integration into conventional and customized acquisition systems, all products include a software development kit (SDK) for custom programming. SDK are compatible with Windows (XP, 7 & 10) and Linux. Consultation services are also available for software integration.

In addition, Nüvü Camēras is open to develop drivers for various types of acquisition software. For example, Nüvü’s camera is perfectly compatible with Molecular Devices’ MetaMorph® Microscopy Automation & Image Analysis Software via an optimized driver.

Warranty

All Nüvü Camēras products include a warranty for parts and labor for 2 years, subject to the terms and conditions expressed in the respective product user manuals. If need be, Nüvü Camēras offers a camera loan service for the repair duration within the warranty period.

Extended warranty is also available for purchase in 1-year increments up to a maximum of 5 years for all Nüvü Camēras products.